Frequently Asked Questions About Our Patio Cover Products

FAQs

Customize or retrofit with durable, non-yellowing acrylic.

Answers to some of our customers' most frequently asked questions are provided below. If you have a question that isn't answered here, please contact us at 1(800) 556-0079 and our support team will be happy to assist.

Where can Acrylic Patio Cover Kits be shipped to?

Acrylic Patio Covers Kits are manufactured in Arlington, Washington and shipping is available to the US and western Canada.

How do I order an Acrylic Patio Cover kit?

Ordering is easy. Simply download our Order Form and Specification Sheet and complete all sections. We'll need information on the installation site (we ship throughout the US and western Canada), as well as details about the size and type of patio cover you are ordering. Our Specification Sheet details all of the information you will need to provide us to ensure we have the information required to fabricate your kit. (Note that we recommend that you also review our Installation Guide to assist you in preparing the specifications for your project.) Help is always just a phone call away at 1(800) 556-0079.

Once completed, simply fax or email us the form. Our support team will review your order and prepare a 'cut sheet' that details all components of your kit. We'll return this to you for review and approval before we proceed with your order.

What payment types do you accept?

Because all Acrylic Patio Covers Kit orders are custom-fabricated, orders must be prepaid by major credit card before manufacturing can begin. We will contact you for your credit card details when you sign off on your final order confirmation. Once your payment has cleared, manufacturing will begin. (For security reasons, please do not provide your credit card information to us via email.)

How long will it be until I receive my kit?

From the time we receive your final order confirmation and payment, manufacturing your kit will take two weeks. Acrylic Patio Covers Direct ships throughout the United States and western Canada from our production facility in Arlington, Washington. Shipping times to reach your location will vary. When your kit is ready to ship, we'll contact you with delivery date and details.

How will my kit arrive?

Your kit will arrive packaged on a skid to the shipping location you indicated on your order form. Your final delivery point must allow access of large freight trucks. It is the responsibility of the receiver to offload the kit from the truck. Special handling equipment may be available by advance arrangement at an additional cost. Contact our support team at 1(800) 556-0079 for details.

Does my Acrylic Patio Cover kit come with a warranty?

Yes! The alumninum components of your kit are covered by our 10 year warranty. The ACRYLITE® acrylic panels are also covered by warranty. Click here for warranties.

I'm a contractor - is volume pricing available?

Yes! Acrylic Patio Covers Direct welcomes inquiries from contractors interested in multiple kits or bulk components. Please call us at 1(800) 556-0079 for details.