FAQS

Answers to some of our customers' most frequently asked questions are provided below. If you have a question that isn't answered here, please contact us at 1-855-371-3371 and our support team will be happy to assist.

How do I order an Acrylic Patio Cover kit?
Ordering is easy. Simply download our Order Form and Specification Sheet and complete all sections. We'll need information on the installation site and shipping locations, as well as details about the size and type of patio cover you are ordering. Our Specification Sheet details all of the information you will need to provide us to ensure we have the information required to fabricate your kit. (Note that we recommend that you also review our Installation Guide to assist you in preparing the specifications for your project.) Help is always just a phone call away at 1-855-371-3371.

Once completed, you simply fax or email us the form. Our support team will review your order and prepare a 'cut sheet' that details all components of your kit. We'll return this to you for review and approval before we proceed with your order.

What payment types do you accept?
Because all Acrylic Patio Covers kit orders are custom-fabricated, orders must be pre-paid by major credit card before manufacturing can begin. We will contact you for your credit card details when you sign off on your final order confirmation. Once your payment has cleared, manufacturing will begin. (For security reasons, please do not provide your credit card information to us via email.)

How long will it be until I receive my kit?
From the time we receive your final order confirmation and payment, manufacturing your kit will take two weeks. We will manufacture and ship your kit from our production facility nearest you (Washington, US or Ontario, Canada) to ensure the shortest possible delivery timeframe. Shipping times to reach your location will vary. When your kit is ready to ship, we'll contact you with delivery date and details.

How will my kit arrive?
Your kit will arrive packaged on a skid to the shipping location you indicated on your order form. Your final delivery point must allow access of large freight trucks. It is the responsbility of the receiver to offload the kit from the truck. Special handling equipment may be available by advance arrangement at an additional cost. Contact our support team at 1-855-371-3371 for details.

Is installation available through Acrylic Patio Covers Direct?
Yes! If you do not have a contractor in your area and would prefer to have one of our authorized dealers install your kit, please contact us at 1-855-371-3371 and we'll connect you with a dealer near you. They will handle the entire quoting, specification, ordering, shipping and installation process for you!

Does my Acrylic Patio Cover kit come with a warranty?
Yes! The alumninum components of your kit are covered by our 10 year warranty. The ACRYLITE® acrylic panels are also covered by warranty. Click here for warranties.

I'm a contractor - is volume pricing available?
Yes! Acrylic Patio Covers welcomes inquiries from contractors interested in multiple kits or bulk components. Please call us at 1-855-371-3371 for details.

Is there anything I need to know about permits?
It is the sole responsibility of the contractor and/or homeowner to confirm compliance with building code and permit requirements for your location. Acrylic Patio Covers shall have no responsibility in that regard. These code related issues should be discussed with your local building code officials prior to taking delivery of your Acrylic Patio Cover. Use of Acrylic Patio Covers engineering helps to expedite the building permit process. All building permits are issued at the discretion of the local building official. To obtain engineering documents, please contact our support team at 1-855-371-3371.

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